By Rachel Owen, communications manager
Let’s face it. The truth of the matter is that we all need to say “no” sometimes. What we may not think about is the very real idea that how you say “no” matters.
It might seem a little counter intuitive, but your “no” doesn’t have to be negative.
Think about how you normally say “no.” Do you focus on what you can’t do? Or do you lead with what you can do?
For example, what do you say when an attendee requests a refund past the deadline? According to your office’s policy, you can’t refund their registration fee but you can offer a credit towards the next conference. When you respond to the attendee, make sure to lead with the good news that their next conference is free!
Focus on the positive and it will help take the sting out of the “no.”
For some quick tips on how to make your “no” more positive, check out our handy infographic below.