By Whitney Thweatt, CAE, account manager
IMI recently checked off one more item of the list on our AMC Institute accreditation poster and is only a few steps away from completing the accreditation journey.
As an effort to demonstrate our company’s commitment to quality, service and excellence, as well as employee training and education, IMI is pursuing accreditation from the AMC Institute.
Why? By achieving accreditation status, we are ensuring that best practices are documented and woven into our processes consistently across all clients. Current clients will feel confident that we maintain the highest standards. Communication will be ongoing with clients to ensure all services are provided in an effective and efficient manner. By successfully completing the accreditation process, we can establish a basis for benchmarking and enhancing established documented internal controls and operating systems, as well as identifying greater efficiencies and quality control procedures.
The AMCI Standard of Good Practices for the Association Management Company Industry encompasses the following:
- Client Contracts: Review Procedures and Requirements
- Servicing the Clients and Service Delivery Procedure
- Evaluation of Services
- Financial Management and Internal Controls
- Insurance Coverage
- Employee Recruitment and Selection
- Employee Training and Professional Development Procedures
- Subcontracting and Purchasing Requirements
- Record Keeping Requirements/Continuity of Operations
- Internal Quality Control Requirements
Over the past several months, IMI staff has been hard at work reviewing internal processes, policies and procedures to see if they fall in line with the Standard, compiling all documentation of our internal systems and processes, and updating or creating any policies necessary.
We recently completed staff training on all company policies and Standard sections. The final step prior to scheduling a third-party audit is to conduct an internal audit to ensure we’ve adopted all practices that we have created.
While it has been a long and arduous process, it is one that will greatly benefit both IMI and all of our client partners.
The last item on the accreditation checklist poster? “Hold an accreditation party!” Stay tuned to hear how we’ll celebrate!