Are you our Perfect Match? The Top 4 Qualities IMI Brings to Clients

By Lee Claassen, CAE, Account Manager

If IMI’s integrity, empathy, emotional intelligence, vision, judgement and passion – all qualities essential to working successfully with non-profit organizations – aren’t enough, what else compels organizations to engage IMI in ensuring their future success?

  • Experience: IMI’s team has 170+ years of combined non-profit management experience and expertise ranging from strategic planning and leadership development to finance, membership, marketing and communications, meetings and events, fundraising and all things in between. There’s not a non-profit situation or challenge IMI’s team hasn’t confronted and successfully met.
  • Optimal Size: IMI is a medium-sized association management company that is large enough to support clients’ needs, but small enough that they each receive individualized service and benefit from IMI’s collective expertise.
  • Individualization: Each client is assigned an account team of IMI employees that best fit the needs of the client. Specialists are drawn from a pool of personnel resources and are assigned on an as-needed basis to projects. We work with our clients continually to ensure that they are fully supported in the way that best develops their goals and objectives and meets their members’ needs.
  • Team Approach: Since IMI’s company philosophy advocates a team orientation to the workload, IMI clients have the added benefit of getting to know, and being known by, multiple employees within the company. For all projects, multiple people are involved from concept to completion so work can continue uninterrupted in the event that a team member is unavailable.

With 35 experienced employees, IMI provides exceptional customer service and a highly personalized approach to each client; in fact, we would tout that attribute as the single most important reason for the success of our clients. While we have great respect for the business needs and member satisfaction of each client, IMI clients are also our friends and we wouldn’t want it any other way.

Are you interested in learning more about what IMI can do for your non-profit? Email me at lee@imiae.com for more information.

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