IMI Fun Committee: A Year in Review

By Meredith Parker, account associate

On my favorite TV show of all time, The Office, the Party Planning Committee is responsible for commemorating personal and professional milestones for employees and the company. From the launch of a new website to baby showers to a Moroccan Christmas, they always utilize their creativity to bring everyone closer together.










At IMI, we have our own Party Planning Committee called the Fun Committee. In addition to coordinating the IMI Annual Meeting, planning the IMI Annual Christmas Party and recognizing employee birthdays, the Fun Committee is given the freedom to devise events throughout the calendar year to provide an opportunity for connection outside of the traditional workflow.

It was my pleasure to serve on the Fun Committee in 2017. As a final farewell to my time with this group, I would like to highlight the events completed during my tenure.

February 14: Valentine’s Day Goodies and Recipes Exchange

Inspired by the grade school tradition of bringing cards and bite-size candy to share with the class on Valentine’s Day, we asked IMI staff to bake bite-size sweet treats and bring the accompanying recipes. Then, we provided treat bags so everyone could gather the goodies and recipes of their choice. Each of us enjoyed satisfying our sweet tooth and celebrating a day about sharing love with people you care about.

March 13: IMI Annual Meeting at the NC Museum of History

Every year, IMI staff meets for a review of the previous year and a team-building activity. In 2017, we chose to meet at the event space in the North Carolina Museum of History. After completing the meeting, we broke into teams of 4-5 and did a Scavenger Hunt hosted by Motley Clue Adventures. We had to solve puzzles in teams to gather clues based on exhibits in the NC History Museum and the NC Museum of Natural Sciences, which is across the street. It was hilarious seeing the competitive spirit displayed by each team and inspiring seeing how well everyone worked together.

Check out the photos below from our memorable day:

May 8: Duke Lemur Center

On a beautiful spring day, we visited the Duke Lemur Center, which is a sanctuary for many furry monkeys of the lemur species (and, notably for me, featured on the hit PBS TV Show Zoboomafu.) In reflecting on her experience, Lee Claassen, account manager, commented: “Not only was it a beautiful day and an awesome opportunity to get to know my colleagues outside the office setting, I was completely fascinated by the fuzzy little creatures. Who knew they came in so many sizes and colors and were giving researchers insights into human diseases like Alzheimer’s? As we toured the facility and the various enclosures, I got the sense that the lemurs were as interested in us as we were in them. It was a great learning experience and one worth repeating.”

I have to agree with Lee after capturing the below photo – doesn’t this lemur look like he’s posing for the camera?








 June-August: Summer “Treat Yourself” Series

Our offices are located in Raleigh, N.C., and if you’ve visited here in the summer, you know that it is miserably hot and humid for the duration of the season. To provide a respite from this weather, we arranged for food trucks featuring icy treats to visit the office each month of the summer. First we had delicious homemade ice cream in flavors like Blackberry Hibiscus and Banana Nutella Waffle from Two Roosters Ice Cream. Then, we devoured sugary shaved ice from Kona Ice. Finally, we enjoyed flavorful soft serve concoctions when visited by Jam Soft Serve Ice Cream.

September 8: “Labor” Day Fiesta Baby Shower

Are you a fan of Dad jokes? We certainly are. When we discovered that one of our staff members was expecting, we knew that we wanted to throw a surprise baby shower and couldn’t pass up the opportunity to have it around Labor Day (get it?). Anyway, we planned a baby shower inspired by the bright colors and delicious food featured at a Mexican Fiesta. In preparation, we enjoyed buying baby gifts and transforming our conference room with tissue paper flowers and cacti. Though our staff member was ultimately unable to make it to the surprise shower, our whole staff FaceTimed her from the vibrant party space and wished her our very best. We also saved cupcakes, presents and tissue paper flowers for her.

October 13: Pullen Park Family Picnic

One of our goals this year was to provide an event where we could spend time with each other’s families and close friends. So on a sunny Friday afternoon, we travelled to a local park to eat pulled pork barbeque and participate in giant Jenga, cornhole, and a photo scavenger hunt. Here are some of our favorite photos from this day:

Giant Jenga









Photo Scavenger Hunt
















November 16: Cocktail Hour to Honor Keith and Dick

It is important to us to highlight milestones for our staff, so when one of our staff members married his longtime partner in October, we hosted an after-work wine and cheese reception for them. I personally enjoyed the opportunity to both relax with coworkers and celebrate something so special.

November 29: Thanksgiving Breakfast

In the past, we have held a traditional potluck Thanksgiving dinner. This year, we decided to incorporate breakfast food into our event. As always, I was amazed at the variety and creativity of our staff: some highlights included cinnamon French toast, an oatmeal toppings bar and mimosas. I was pleased that, to me, this breakfast felt like a comfortable and low-key balance to the stress of the holiday season.

December 9: Staff Holiday Party at Coquette

For our formal holiday party, we traveled to Coquette, a French restaurant in North Raleigh, and partook in an intimate, delicious sit-down dinner. Though we couldn’t pronounce some of the menu items, we were delighted with how they tasted.

December 13: Around the World Holiday Party & Gift Card Roulette

In addition to our formal holiday party where we invite the significant others of staff, we also host a casual staff holiday party in the office. This year, the Fun Committee asked staff to get together in groups of 3-4 and pick a country to highlight. Each group then chose a space in the office for their “booth” and provided food and decorations for the selected country. In this event, we hosted Greece, Mexico, South Africa, Nigeria, New Zealand, France, and North America. Kimber Williams, account associate, commented: “It was really great to experience such a vast number of cultures from the comfort of our offices. And the food was really great too!Kara Stachowiak, account associate, added: “I enjoyed the planning stage, which allowed me to learn more about a group of my coworkers, just as much as the event. The celebration was eye-opening as well. Many of our clients serve individuals throughout the world, yet it is easy to focus on the customs and traditions in our own areas. It was nice to learn about different cultural norms for holiday celebration and be reminded that there are many different ways to celebrate.”

I truly appreciate working in a space that values creativity, community and connection with each other. It was wonderful to share food, laughter and family with my IMI coworkers through Fun Committee events in 2017. I look forward to the next year of Fun Committee activities!

If you have any ideas for our 2018 adventures, feel free to comment below.

Want to know more about association management? Contact us at to find out more about what IMI Association Executives can do for your organization.

Acronyms for Non-profits? YMMV.

2017-12-20 acronyms

By Rachel Owen, communications manager

Our world is increasingly full of shortcuts to get where we’re going faster and how we communicate is no exception to that trend. Slang, abbreviations and memes are very much a part of modern communication. Your organization’s culture will often determine if slang and memes are appropriate to use in communication with your members, but what about acronyms and other abbreviations?

Note: For the sake of brevity (see what I did there?), in this post “acronym” can refer to any type of abbreviation your organization might be considering. You can learn about abbreviations, acronyms and initialism here.

One trend I see with non-profits is a steady use of abbreviations. When naming a new product, service or feature, the tendency is to reach for an abbreviation first. Perhaps you even started with the acronym first and worked backwards to create the full name (a backronym).

While acronyms are handy for typing, our challenge in non-profits becomes knowing when they will be useful and valuable to our members.

Here are some things to consider before naming your next program.

Know your audience. Consider where you want to use the acronym. We all have shorthand that we may use with fellow staff and volunteers who are deep in the trenches, but for more general member-facing communications such as emails, newsletters or social media it’s best to use full titles. No one likes needing to ask, “What does XYZ mean?”

Consider “why” the term needs an abbreviation. Is the name of your program simply too long? You may be trying to do too much with the name. Are you working with a “legacy” title? It might be time to consider rebranding if it no longer fits with the current nature of the program or the culture of the organization.

Keep focus on the important things. We can acronym away things that matter. An organization that wants to increase awareness about a specific aspect of their efforts (international, multilingual, legislative, advocacy, integrity, technology, etc.) would benefit from letting those words stand out when naming their initiatives. For example, an organization that wants to increase awareness about its global efforts should promote their International Work Groups rather than “IWG.”

Beware “alphabet soup.” We’ve all experienced the confusion when multiple abbreviations in a document start to jumble together into “alphabet soup.” Acronyms can exclude some readers from your community, making it hard for them to feel a part of the organization. Practically, this means that the Super Cool Organization’s (SCO) Young Professionals Networking League (YPNL) may have difficulty drawing newcomers to their event (“Join us for SCO’s 2018 YPNL!”). Not only is alphabet soup hard on the eyes, but the purpose of the event is lost to anyone who isn’t familiar with the lingo or the context.

Watch out for a loss of clarity. If a photography non-profit organizes grant writing classes called Snapshot Funding (SNAFU) Workshops, they might find that attendees expect the class is about common photography mistakes.

Make your terms searchable. If you reference SNAFU in your promotions, be sure that a search of your website for “SNAFU” will bring up the Snapshot Funding Workshops. There’s nothing worse than wondering what an organization’s abbreviation means and getting zero results on their website.

Check your name with multiple sources. Always check that your desired name does not conflict with another company’s intellectual property. Also, make sure any abbreviations do not spell something inappropriate or ill-fitting for your organization.

Spell it out. If you decide an acronym is the right fit for your initiative, the first time the abbreviation is used in each document, article, or post always list the full name for clarity.

Want to know more about association management? Contact us at to find out more about what IMI Association Executives can do for your organization.


Young Non-profit Professionals: What’s Next?

2017-11-28 young professionals


By Meredith Parker, account associate

Until recently, success was easy to define: my life was charted out with the ultimate goal of gainful employment after completion of primary and secondary school. Imagine the following list:

Meredith’s Life Plan:

  • Elementary School (1999-2005)
  • Middle School (2005-2008)
    • Volunteering
    • Honor Societies
    • Clubs
  • High School (2008-2012)
    • Volunteering
    • Honor Societies
    • Clubs
  • College (2012-2016)
    • Volunteering
    • Clubs
  • JOB (2016-????)

I checked off the final box, “JOB,” in July 2016, two months after my graduation from college. I dove into my first year of nonprofit work with some trepidation (you can read about my first 90 days here) and after 1.5 years in, I feel that I am aware of others’ expectations of me and comfortable with my responsibilities.

This checklist conquered, I find myself restless. From 1999 to 2016, I was focused on the long term goal of eventually obtaining a job and I neglected to plan after that. Though at any point in this range of years, I would have defined this moment as “success,” I realize that it’s now time to plan the next stage of my life.

This is how I found myself at the ASAE Women Executives Forum in Washington, D.C. on November 14, 2017.

Our speaker was Kathy Korman Frey, the founder of the Hot Mommas Project, an organization providing resources to inspire ambitious women to excel. The foundation of these resources is the free Case Library, which houses the stories of women from all over the world who have reached their definition of success, from a woman who overcame alcoholism to likening navigating life’s curveballs with “the bend and snap,” a move coined by the 2001 movie Legally Blonde. There are currently 338 case studies available for perusal with periodic Case Study Competitions to expand the collection. Building off of this library, the Hot Mommas Project completes research on successful women and disseminates data and analysis in courses and workshops.

Drawing on her experience as the Founder of the Hot Mommas Project and a lecturer in George Washington University’s Business School, Frey spoke about encouraging entrepreneurial thinking. One of her key points was the necessity of identifying and developing several mentors to help guide one’s career. In response to this, I remember looking around the room and seeing 100 women who owned their own businesses or served as the heads of organizations. This was evident not only by their nametags, which listed organization and position, but by the way that they carried themselves: they wore power suits, talked about taking regular international vacations and, during the small group activities, provided insightful responses honed through years of experience.

I have never been in a room with that many high-achieving women before and I realized, whilst sitting among them, that I have the potential to go on and be an Executive Leader. I also realized that, as Frey suggested, I need to identify some mentors to help me create a new checklist focused on my next big adventure: my career.

Do you have a mentor? How has a mentor influenced your career? Please share in the comments below.

Want to know more about association management? Contact us at to find out more about what IMI Association Executives can do for your organization.


Staff Spotlight: Dick Padlo

2017-10-31 staff spot light - Dick Padlo








By Meredith Parker, account associate

Richard (Dick) Padlo is one of the most seasoned professionals at IMI. His career has spanned over forty years, beginning in the United States Air Force, where he climbed the ranks until serving as a Base Commander. After leaving the Air Force, he joined the for-profit business world, working with a consulting group to provide strategic planning expertise. Then, he transitioned to a role as a General Manager for Waste Management, Inc., following that position with a role as a General Manager for PMDS, LLC. In the 2010s, he began work in the non-profit world with SOFTLY International, United Way of the Greater Triangle, and since 2012 he has been with IMI Association Executives.

This varied experience gives him a unique set of tools to approach his current position as an Account Manager at IMI, specifically in the area of strategic planning.

As a young professional, I am always interested in learning from the experience of others; as such, I thought it would be interesting to ask Dick to provide some of his favorite professional resources and lessons from his decades of professional experience.

Quick Questions for Dick:

  1. What is your favorite podcast?
    1. Carry Him Shoulder High” (Mary Kate O’Flanagan), The Moth
  2. Who is your favorite blogger?
    1. Meg Buckingham, who currently works at Triangle Community Foundation and writes for their blog
  3. If I weren’t in association management, I’d…be teaching or working with entrepreneurs and emerging organizations to help them realize their dreams
  4. Advice for aspiring Account Managers: Find something you are passionate about and do it for a living—but, maintain a balance between your personal and professional life.
  5. Identify a Mistake and what you learned from it: I let passion rule the day.
    1. There are things we don’t know
    2. There is a reason for an organizational hierarchy
    3. We learn more by listening, which is hard to do when you’re dominating the conversation
  6. Favorite quote: “…if you get gloomy just/ take an hour off and sit/and think how/much better this world/is than hell/of course it won t cheer/you up much if/you expect to go there” (an excerpt from “Certain Maxims of Archy” By Don Marquis from archy and mehitabel, 1927)

What advice resonates with you? Do you have a mentor who could answer these questions for you? Please feel free to share in the comments below.

Want to know more about association management? Contact us at to find out more about what IMI Association Executives can do for your organization.

Taking Control of Your Inbox

2017-10-17 taming your inbox

By Meredith Parker, account associate

Yesterday, I was reading a blog post on the Thrive Global website where Ashton Kutcher was interviewed and he explained that email is “everyone else’s to-do list for you.”

This statement really resonated with me. At my nonprofit, we have just kicked off our annual membership campaign and are in the midst of preparing our annual budget and coordinating an in-person Board of Directors meeting in November. These items are, of course, in addition to my regular day-to-day tasks. As a result, like many nonprofit professionals, my inbox is flooded daily with waves of items from members, staff, and volunteers that may or may not be related to the most pressing issues of the day. To further complicate matters, our policy is to turn around emails to everyone within two business days.

When I began my work as a nonprofit professional, I did not know how to satisfy these competing priorities. The easiest method is always the path of least resistance, so I would spend the majority of my time responding to emails. Eventually, I realized that, with the absence of a concrete plan of attack, emails were controlling my workflow and I wasn’t accomplishing work that needed to be done.

Over the past year, I developed an organizational strategy for managing my emails and work, which is shared below:

First I identified the functional areas of my work:

  • Annual Conference
  • Board of Directors
  • Awards and Scholarships
  • Committees and Task Forces
  • Volunteers

Second, I created To-Do Folders in my email inbox for each of these functional areas.

Third, I established that the first thirty minutes of the day are dedicated to:

  • evaluating the state of each functional area through emails
  • deciding how much time to allocate to each functional area based on emails and outstanding work.

Following this, the first fifteen minutes of my day, I open every new email in my inbox and allocate it to the correct functional area To-Do folder. Then, in the second set of fifteen minutes, I create a daily work plan. In this work plan, I first write down any meetings that I have. Then, I allocate time to each functional area depending on the work that needs to be done that day. I make sure that, even if there are not pressing matters in each area, I allocate at least 15 minutes to each area so I get to all emails with the required two business days.

Fourth, I follow the daily work plan. With my entire day laid out in increments of time corresponding to functional areas, I am forced to prioritize what is important in each functional area instead of letting my email dictate it. In addition, because I make time for every functional area, I ensure that I am not dropping the ball on any items even if they are not pressing.

Since establishing this workflow, I have found that I work more efficiently. Instead of getting bogged down by emails for an hour or two every morning, I spend time focusing on the most important work of the day and answer emails as time permits and as needed within a functional area.

Though this method works for me, I know that everyone’s brain works differently and it might not be an effective strategy for all. I would be interested in hearing what works for you. Please feel free to share below.

Want to know more about association management? Contact us at to find out more about what IMI Association Executives can do for your organization.


Why Pay for Non-Profit Staff?

Why Pay For Association Staff

 By Linda Owens, CAE, owner and president

In the 31 years since IMI Association Executives began (learn about our beginnings here), we have been asked many times by prospective clients about the benefits of paid staff versus the benefits of remaining strictly volunteer run organizations.

While any non-profit is fortunate to have good, strong, passionate volunteers they are oftentimes better served by paid staff rather than volunteers for a number of reasons.

Below are just a few of the ways that we have personally seen from experience that non-profits benefit from being managed by paid staff, specifically when staffing from an association management company (AMC).

  1. Paid staff has experience managing non-profits specifically. They are trained in association management and stay on top of best practices for the industry versus volunteers who are just interested in helping out.
  2. Although volunteers are experts on their specific non-profit’s focus, they may not be experts on managing a non-profit’s finance, board election procedures, etc. An association management company allows the volunteers to focus on their expertise and passion, while we manage and grow the business.
  3. Staff understands how to negotiate hotel contracts to avoid attrition penalties and how to negotiate for extra concessions including hotel commission or rebates. Plus, with an AMC we can negotiate volume discounts.
  4. AMC staff can pull from experiences working with their other non-profit clients.
  5. Paid staff can commit the time and effort needed to produce the best results – it is their job to run the non-profit. Volunteers have other full time jobs, so they must use their spare time to work on non-profit tasks.
  6. Paid staff is available and working during normal business hours, which is when the members will be most likely calling in for help.
  7. The volunteer working on any particular project tends to change from year to year, so with the turnover, things can fall through the cracks. Paid staff can keep track of progress and all project details to ensure that it keeps moving forward.
  8. Paid staff serves as a central repository for all of the non-profit’s activities so members don’t have to worry about which volunteer to call for what need.
  9. Paid staff understands governance and antitrust issues to protect the leadership.
  10. Professional staff reflects a more professional organization.
  11. It’s hard to “fire” volunteers. With volunteers come feelings. Someone who was once a vibrant, effective volunteer could have entered a new season in their life where they are unable to perform duties as before with the same accuracy or enthusiasm. Yet, because of their past, it’s almost impossible to remove them. With staff, it’s a clear-cut decision based on performance. The non-profit does not have to struggle because of someone in the wrong seat on a team.

It is our privilege to assist organizations in their growth. As we manage the business side of the organization, taking on the important day-to-day tasks, we find that the volunteers are free to focus on what only they can do within the organization.

Want to know more about association management? Contact us at to find out more about what IMI Association Executives can do for your organization.

5 Questions to Ask About Your Association Today

2017-9-20 questions to ask

By Rachel Owen, communications manager

As agents of change  in the association world, part of our responsibility lies in recognizing the opportunity for change. But sometimes we can get so caught up in doing the association work that we lose an awareness of our organization, our leadership teams, and even our own day-to-day tasks. How can we pull ourselves out of the weeds, so to speak, and consider again the big picture? To find the big picture, I like to start with asking big questions.

Here are 5 “big picture” questions you can ask today to help reveal opportunities for change and identify the best approach to facilitate that growth.

  1. Are we relevant?

How do you stay relevant to the changing needs of our members? The Race for Relevance gives five high impact ideas to implement in your association.

  1. Are we using research appropriately?

Research is one of the best ways to make informed decisions about changes in your organization, but is research always the right step to take? Learn four ways to help determine if it’s time to move on from research.

  1. Is the strategic plan being accomplished?

Do you know how to get your strategic plan from development to accomplishment? There are a few crucial questions to askwhich can help move your strategic initiatives forward, the first of which is “Is it doable with our association’s resources?”

  1. Do we make decisions in a timely manner?

Is your leadership able to make well-informed decisions quickly and concisely? If not, they can be. Learn how to provide board members and other leaders with effective tools for nimble decision making.

  1. How well do we handle criticism?

How we respond to criticism shows our character as individuals and as an organization. In associations, we receive feedback from a variety of sources including fellow association staff, board members, volunteers, and members of the association. Are you prepared for how to respond? A few, simple strategies for responding to criticism can make a big difference in how you present yourself to others.

Want to know more about association management? Contact us at to find out more about what IMI Association Executives can do for your organization.

From Admissions to Associations: How to Prepare for Oral Presentations

2017-9-5 Presentation

By Meredith Parker, account associate

Though one of my favorite college experiences was giving campus tours to prospective students, I remember waiting to be introduced to the tour group before my first tour, sweat rolling down my back, my hands shaking and my heart ricocheting around my chest like a pinball. I was terrified of forgetting the myriad facts I had been practicing or staring at a stony faced and silent group that didn’t react to my jokes. My tour ended up going smoothly, but after the fear I had experienced, I committed myself to developing a foolproof presentation strategy.

Whether you are developing an elevator speech about your association, practicing to make a great first impression with prospective members, or onboarding new committee members, a little bit of preparation goes a long way.

Below, you can find the strategy I created as an Admissions Ambassador to give engaging, informative tours. I continue to use this strategy in my association work to give high quality presentations.

I was recently invited to speak for a class at UNC-CH in order to explain how a specific course in my department gave me the tools to succeed in my profession. I’ll walk you through my preparation for this talk step-by-step below.

  1. Take 30 minutes to plan out your talk: The night before a presentation, I sit down and follow the below steps to plan what I am going to say. In association work our schedules can fill up quickly. Set an appointment in your calendar to block off the time to plan your talk.
  1. Introduce yourself with a connection point: Give basic information about yourself: name, job position, a brief description of your work and your organization. Then, think about the composition of your audience, your message, and how you can connect with them at the beginning of your talk to capture their interest. To do this, identify something about yourself that will help them relate to you or your association.

For my presentation at UNC-CH, I gave my name, my job description and briefly detailed my association. Then, as a recent graduate talking to college seniors at my alma mater, I knew that I should make a joke about being a millennial in the work force, “adulting,” and/or being a “real adult” to get a chuckle from the audience and let them know that I understood where they were coming from. An adult could have related to the audience by mentioning their own experience at that age or perhaps talking briefly about children or other family members in college.

  1. Identify the BIG IDEA: Write down the overarching point of your talk: if everyone in the attendance remembers only one thing from your talk, what do you want it to be?

UNC’s Public Policy Capstone class, which I took during my time as an undergraduate, provided me with skills that prepared me for my current job.

  1. Identify key points: Explain the BIG IDEA by supplying 1-3 supporting points.

I learned how to: (1) work effectively in a team and with real-world clients, (2) develop a work plan and utilize project management software, and (3) write succinct, professional reports

  1. Explain key points: Once you have identified the key points, add information explaining how each of these points relates to each other and the big idea of your presentation.

In my current job, I work with a team of people of varying ages and professional and educational backgrounds who are at different points in their careers. In addition, I utilize the same project management software that we used in the course and, as the manager of several different program areas in my association, create work plans regularly. Finally, I often have to write reports to obtain Board approval for ideas that I would like to implement in my association. Thus, the skills that I developed in my Capstone course directly relate to my daily work.

  1. Illustrate one or more key points with a short, relatable story: This gives the audience an anchor to remember the information that you’re trying to impart.

In my Capstone class, I wrote a final report detailing our proposal for continuity of our project. We had a limit of three pages. Right now, I’m working on a report for our Board of Directors  recommending how to allocate scholarship funds. I am also limiting it to three pages because Board members are volunteers; we need to respect their time by providing all of the relevant information in a succinct format. I think that this class, and the UNC Public Policy department, prepared me for this skill by the short reports we wrote for projects.

  1. Practice: You want the presentation to flow naturally; as such, you should run through the entire presentation at least three times. (I practiced my presentation the night before, the next morning, and in the car on the way to Chapeil Hill.) Also, ask a colleague to be your practice audience. If possible, ask one person who is familiar with the idea you’re presenting and one person who is outside of your group. The different perspectives will help you locate any points that need clarifying. Planning out how you are going to deliver each point will give you a strong foundation for your presentation and assist you in overcoming nerves when you are standing in front of the crowd.

What do you think about this advice? How do you prepare for presentations? Please feel free to leave your comments below.

Want to know more about association management? Contact us at to find out more about what IMI Association Executives can do for your organization.

Extroverts: Save Your Strength At a Conference

Image Credit: Canva
Image Credit: Canva

By Meredith Parker, account associate

I’m the type of person who would reach the brink of insanity only days after being shipwrecked alone on a desert island. As an extrovert, I feel the most at ease when I am having meaningful exchanges with other people.

When I was informed that I would be attending my association’s annual conference within weeks of beginning my new position, I was ecstatic. The idea of meeting and greeting hundreds of people at the registration desk seemed like a great way to keep myself engaged and entertained as well as play to my strength of intrapersonal communication.

At 7:00am on the first day of the conference, I made my registration desk debut with gusto, making small talk and showering smiles upon every person who came into my presence. By 5:00pm, my feet ached in my too-small shoes and my skull was throbbing. After closing down Registration, all I could think about was fueling up with some hot food. I went to the Exhibition Hall and filled my tiny plate with an impressively large selection of eggrolls, sliders, and ravioli noodles. I had just taken a steaming bite of an eggroll when an attendee, alerted to my role by my STAFF name tag, tapped me on the shoulder and began to ask some conference-related questions.

At that moment, I could see her lips moving, but the words emitting forth were garbled together like the sounds coming out of a voice-changer toy. I sloshed through the mud of fatigue enveloping my cerebral cortex in an effort to understand what she was saying. I knew that the right words were there, but they were struggling to break free from behind a layer of gunk that had built up over 10 hours of expending energy through beatific smiles and energetic follow-up responses.

I composed myself and after a few moments of contemplation and was able to adequately respond to the member’s concerns. As soon as I had sent her on her way, I took my plate of food and went upstairs to my room. Sitting there, polishing off sliders and ravioli, I thought about the exchange.

Though I am an extrovert, I had never before reached my limit of interpersonal interaction; however, my first day of conference work taught me that even extroverts need to reserve their energy so they are able to provide a high level of customer service throughout a long day.

When registration opened at 7:00am on the second day of the conference, I was still warm and friendly in my exchanges with conference attendees, but I toned down the small talk and giant smiles. My colleagues and I also took advantage of low-traffic periods to take small breaks in the staff office. Even as an extrovert, I found that I needed those 5 or 10 minute periods of “me” time in order to recharge.

Utilizing this strategy for the rest of the conference allowed me to meet members with an appropriate level of customer service while still taking care of myself. I advise all personality types to be intentional about rationing their energy while they are at a conference so they are able to perform their jobs to the best of their abilities.

Have you ever found yourself “hitting a wall” at an event? What tips have you found that help to maintain a healthy balance during a conference?

Want to know more about association management? Contact us at to find out more about what IMI Association Executives can do for your organization.

Creating a Culture of Success

2015.5.16 Success

By Lee Campbell, account manager

I attended the Meeting Planners International Winter Conference and had the chance to learn about “Strive for Five: Creating a Culture of Success” from Paul Miller and Dawn Daria. Here are some great takeaways from that session.

When mistakes are made people often say “I dropped the ball.” In creating a culture for success what is important is what happens after the ball drops: Are you ready to bounce back? Strategies for success must include strategies for when things don’t go as planned.

Tools for Creating a Culture of Success

Foster Relationships

  • Talk with integrity – say what you mean and mean what you say
  • Listen to each other – always consider their point of view
  • Communicate eye to eye
  • Build a personal connection
  • Get in the trenches – connect with your team regularly

Personality testing is an essential investment for employers to ensure a culture for success. Get to know your team and how they work best. Consider including regular “getting to know you” questions in your team meetings to learn how to work better together.

Stay Positive

Ensure Understanding

  • Speak face to face – avoid emails or texting when tone can be misunderstood
  • Offer tangible trails of instruction
  • Consider different learning styles –what is clear and straightforward to some members of your team may not be helpful to others

Practice Healthy Conflict

  • Foster positive resolution strategies
  • Appreciate different personalities
  • Understand each individual’s approach
  • Work towards resolution quickly – address problems as soon as possible so positive change can happen sooner rather than later

If leaders create a culture of success, it makes hard conversations much easier. Set the expectation of how conflict will be resolved. Steps should be clear and considerate of all parties involved.

When considering your coaching style, leaders should start with encouragement before getting straight to the point of a problem. Trust is built when team members know that their positive efforts will be recognized as much as their mistakes. In your debriefing meetings, praise the successes in addition to discussing solutions to pain points.

For more strategies for success by focusing on the strengths of your team:

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