Taking Control of Your Inbox

2017-10-17 taming your inbox

By Meredith Parker, account associate

Yesterday, I was reading a blog post on the Thrive Global website where Ashton Kutcher was interviewed and he explained that email is “everyone else’s to-do list for you.”

This statement really resonated with me. At my nonprofit, we have just kicked off our annual membership campaign and are in the midst of preparing our annual budget and coordinating an in-person Board of Directors meeting in November. These items are, of course, in addition to my regular day-to-day tasks. As a result, like many nonprofit professionals, my inbox is flooded daily with waves of items from members, staff, and volunteers that may or may not be related to the most pressing issues of the day. To further complicate matters, our policy is to turn around emails to everyone within two business days.

When I began my work as a nonprofit professional, I did not know how to satisfy these competing priorities. The easiest method is always the path of least resistance, so I would spend the majority of my time responding to emails. Eventually, I realized that, with the absence of a concrete plan of attack, emails were controlling my workflow and I wasn’t accomplishing work that needed to be done.

Over the past year, I developed an organizational strategy for managing my emails and work, which is shared below:

First I identified the functional areas of my work:

  • Annual Conference
  • Board of Directors
  • Awards and Scholarships
  • Committees and Task Forces
  • Volunteers

Second, I created To-Do Folders in my email inbox for each of these functional areas.

Third, I established that the first thirty minutes of the day are dedicated to:

  • evaluating the state of each functional area through emails
  • deciding how much time to allocate to each functional area based on emails and outstanding work.

Following this, the first fifteen minutes of my day, I open every new email in my inbox and allocate it to the correct functional area To-Do folder. Then, in the second set of fifteen minutes, I create a daily work plan. In this work plan, I first write down any meetings that I have. Then, I allocate time to each functional area depending on the work that needs to be done that day. I make sure that, even if there are not pressing matters in each area, I allocate at least 15 minutes to each area so I get to all emails with the required two business days.

Fourth, I follow the daily work plan. With my entire day laid out in increments of time corresponding to functional areas, I am forced to prioritize what is important in each functional area instead of letting my email dictate it. In addition, because I make time for every functional area, I ensure that I am not dropping the ball on any items even if they are not pressing.

Since establishing this workflow, I have found that I work more efficiently. Instead of getting bogged down by emails for an hour or two every morning, I spend time focusing on the most important work of the day and answer emails as time permits and as needed within a functional area.

Though this method works for me, I know that everyone’s brain works differently and it might not be an effective strategy for all. I would be interested in hearing what works for you. Please feel free to share below.

Want to know more about association management? Contact us at info@imiae.com to find out more about what IMI Association Executives can do for your organization.

 

From Admissions to Associations: How to Prepare for Oral Presentations

2017-9-5 Presentation

By Meredith Parker, account associate

Though one of my favorite college experiences was giving campus tours to prospective students, I remember waiting to be introduced to the tour group before my first tour, sweat rolling down my back, my hands shaking and my heart ricocheting around my chest like a pinball. I was terrified of forgetting the myriad facts I had been practicing or staring at a stony faced and silent group that didn’t react to my jokes. My tour ended up going smoothly, but after the fear I had experienced, I committed myself to developing a foolproof presentation strategy.

Whether you are developing an elevator speech about your association, practicing to make a great first impression with prospective members, or onboarding new committee members, a little bit of preparation goes a long way.

Below, you can find the strategy I created as an Admissions Ambassador to give engaging, informative tours. I continue to use this strategy in my association work to give high quality presentations.

I was recently invited to speak for a class at UNC-CH in order to explain how a specific course in my department gave me the tools to succeed in my profession. I’ll walk you through my preparation for this talk step-by-step below.

  1. Take 30 minutes to plan out your talk: The night before a presentation, I sit down and follow the below steps to plan what I am going to say. In association work our schedules can fill up quickly. Set an appointment in your calendar to block off the time to plan your talk.
  1. Introduce yourself with a connection point: Give basic information about yourself: name, job position, a brief description of your work and your organization. Then, think about the composition of your audience, your message, and how you can connect with them at the beginning of your talk to capture their interest. To do this, identify something about yourself that will help them relate to you or your association.

For my presentation at UNC-CH, I gave my name, my job description and briefly detailed my association. Then, as a recent graduate talking to college seniors at my alma mater, I knew that I should make a joke about being a millennial in the work force, “adulting,” and/or being a “real adult” to get a chuckle from the audience and let them know that I understood where they were coming from. An adult could have related to the audience by mentioning their own experience at that age or perhaps talking briefly about children or other family members in college.

  1. Identify the BIG IDEA: Write down the overarching point of your talk: if everyone in the attendance remembers only one thing from your talk, what do you want it to be?

UNC’s Public Policy Capstone class, which I took during my time as an undergraduate, provided me with skills that prepared me for my current job.

  1. Identify key points: Explain the BIG IDEA by supplying 1-3 supporting points.

I learned how to: (1) work effectively in a team and with real-world clients, (2) develop a work plan and utilize project management software, and (3) write succinct, professional reports

  1. Explain key points: Once you have identified the key points, add information explaining how each of these points relates to each other and the big idea of your presentation.

In my current job, I work with a team of people of varying ages and professional and educational backgrounds who are at different points in their careers. In addition, I utilize the same project management software that we used in the course and, as the manager of several different program areas in my association, create work plans regularly. Finally, I often have to write reports to obtain Board approval for ideas that I would like to implement in my association. Thus, the skills that I developed in my Capstone course directly relate to my daily work.

  1. Illustrate one or more key points with a short, relatable story: This gives the audience an anchor to remember the information that you’re trying to impart.

In my Capstone class, I wrote a final report detailing our proposal for continuity of our project. We had a limit of three pages. Right now, I’m working on a report for our Board of Directors  recommending how to allocate scholarship funds. I am also limiting it to three pages because Board members are volunteers; we need to respect their time by providing all of the relevant information in a succinct format. I think that this class, and the UNC Public Policy department, prepared me for this skill by the short reports we wrote for projects.

  1. Practice: You want the presentation to flow naturally; as such, you should run through the entire presentation at least three times. (I practiced my presentation the night before, the next morning, and in the car on the way to Chapeil Hill.) Also, ask a colleague to be your practice audience. If possible, ask one person who is familiar with the idea you’re presenting and one person who is outside of your group. The different perspectives will help you locate any points that need clarifying. Planning out how you are going to deliver each point will give you a strong foundation for your presentation and assist you in overcoming nerves when you are standing in front of the crowd.

What do you think about this advice? How do you prepare for presentations? Please feel free to leave your comments below.

Want to know more about association management? Contact us at info@imiae.com to find out more about what IMI Association Executives can do for your organization.

Staff Spotlight: Allison

Staff spotlight
Image Credit: Eva Blue

In this new feature, we ask our team members some quick, fun questions to show a little spotlight on the staff that makes IMI great.

2A3A3993-Edit_WebAllison Winter, account associate

My favorite aspect of association management is:

I really love getting to know the association members. Also, watching relationships grow within the organization and members’ desires to help one another along is always inspiring.

On my desk right now:

Currently, I have a Rifle Paper Co. calendar, my bkr water bottle, a picture of my husband and I on our wedding day, today’s to-do list, and membership renewals for 2016.

My favorite blogs:

I’m a big DIY blog fan, so The House that Lars Built and Oh Happy Day are just two of my many favorites. For wise words, however, Lara Casey’s blog is my all-time favorite.

My media mix:

My husband and I joke that we’re the oldest 20-somethings you’ll ever meet. I love NPR (Wait Wait… Don’t Tell Me!, anyone?) and anything found in the classics section on Netflix. LibriVox is great for free public domain audiobooks and Goodreads is where I go to learn what the “average” person is reading now-a-days. Also, Pinterest is certainly a guilty pleasure of mine.

What I’m reading:

I’m working my way through Daring Greatly by Brené Brown and The Paris Wife by Paula McLain.

Who to follow on Twitter/Facebook/Instagram:

I’m mostly an Instagram gal, so if you’re looking for cute cat pictures both @catandclay and @caturdaymornings are a must. @tinyatlasquarterly is great for wanderlust. @getwordwise is perfect for the English nerd in me, and @jengotch is just plain fun. Finally, @laracasey and @shereadstruth are where I go to for inspiration.

What I do when not at work:

I’m a bit of a homebody, so you can usually find me curled under a blanket with a good book or movie and a cup of tea. In addition, I love to bake, and visiting the NC Art Museum is one of my favorite Saturday afternoon activities. I have also been known to spend hours in one of my favorite local coffee shops chatting with friends.

If I weren’t in association management, I’d:

It’d be a dream to just sit around and paint all day. However, on a more serious note, I’d like to work with an organization that helps combat food inequality. The amount of food waste compared to the amount of people that regularly miss meals is disconcerting.

Favorite quote:

“Promise me you’ll always remember: You’re braver than you believe and stronger than you seem and smarter than you think.” ― A.A. Milne

For more about Allison, don’t forget to check out her full bio on the IMI website!

Want to know more about association management? Contact us info@imiae.com to find out more about what IMI Association Executives can do for your organization.

IMI Team Member Receives AENC Scholarship

2015-11-24 Sabrina Award
Sabrina Hunt and Nancy Lowe (left to right)

By Lee Campbell, account manager

At IMI Association Executives we hold it as a key value to continue to advance our skill through professional development opportunities so we are able to better serve our clients. We also encourage our team to be involved in professional associations in order to learn from other like-minded individuals.

On Friday, November 20, 2015, IMI was pleased to send two team members to the Association Executives of North Carolina (AENC) Marketing & Communications Conference and Luncheon at the Raleigh Marriott Crabtree Valley. At the AENC meeting, one of our very own, Sabrina Hunt, was honored with the Operation Annual Meeting Scholarship for the 2015-16 year. Hunt proudly accepted her award from Nancy Lowe, Scholarship & Awards Chairman. Sabrina will have the fortune to attend the 2016 AENC Annual Meeting in Williamsburg, Va., with all key expenses paid.

AENC’s mission is to advance the field of Association Management by providing networking and professional development, while increasing the recognition of the Association community. AENC offers five scholarship opportunities to association members for a variety of professional development advancements.

Sabrina Hunt joined IMI in 2015 and has more than 13 years of experience in Executive Support, Office Management, HR, Process Improvement and Project Management in the different industries of medicine, manufacturing and executive suites. Her favorite part of the AMC industry is working with a team of expert professionals and seeing how the shared resources strengthen the team as a whole and draw out the best in the individual. Learn more about Sabrina here.

Congratulations, Sabrina!

Want to know more about association management? Contact us info@imiae.com to find out more about what IMI Association Executives can do for your organization.

 

3 Ways to Avoid Convention Staff Burnout – At Conference

2015-11-17 burnout - during
Image Credit: Canva

By Jessica Garrett, Conference Manager

Burnout: It happens to all of us. The longer hours put in before the conference lead up to even longer hours on-site. Multiple site visits mean not sleeping in your own bed along with changes in your eating habits and generally being off of your schedule. All of these together can quickly add up to staff burnout. With burnout, you become more than just physically exhausted; it leaves you emotionally and mentally drained as well. But burnout doesn’t have to be a fact of life for convention staff. With careful planning and mindful preparation you can work towards a smoother, better conference season.

3 Ways to Avoid Burnout – During the Conference

Sleep is critical … if you can get it. You’re sleeping in an unfamiliar bed with unfamiliar sounds and you’re probably stressed about a million things that could potentially happen the next day. You also have to worry about missing your 5 am (or earlier) wake-up call. Use the first night to get acclimated to your room so hopefully you can sleep better the rest of the week. Adequate amounts of sleep will not only give you energy to last through the long days, but also helps recharge a positive outlook.

Keep your caffeine intake in check. You’re tired so your first thought is to have an extra cup of coffee or can of soda. It may not kick in as soon as you need it so you pound another one. Next thing you know you’ve had more caffeine in one day then you should have in a week. Increase your water intake instead. I used to always carry a water bottle but found I wasn’t drinking as much as I normally do so I’ve found it helpful to find times throughout the day where I can drink 8 – 12 ounces in one sitting. Find what system works best for you to stay hydrated and refreshed.

Know that you can’t control everything. There will be mishaps and attendees may get upset with you. In the moment it may be hard to keep your cool but afterwards take a deep breath, take a 5 minute walk and get back in there. You can’t control everything, so how you deal with the situations that arise and how you let it affect you is the important part. Don’t let the stress eat away at you. Focus on what is going well! Allow yourself to celebrate the “small” victories, too. They add up.

Don’t forget to check out our pre-conference tips for avoiding burnout!

What are your tips for avoiding burnout during an event? Let us know in the comments below.

Want to know more about association management? Contact us info@imiae.com to find out more about what IMI Association Executives can do for your organization.

 

Staff Spotlight: Stevie

Staff Spotlight: Stevie

Staff spotlight
Image Credit: Eva Blue

In this new feature, we ask our team members some quick, fun questions to show a little spotlight on the staff that makes IMI great.

Stevie Kernick, owner emeritus and account manager

StevieMy favorite aspect of association management is:

Working with boards to help them move them from micro- to macro-management of their association. And working with committees and work groups to implement the strategies outlined by the board.

On my desk right now:

Coffee mug, hotel contract for review, client’s strategic plan and a list of “must-dos” for today (yup, on an old-fashioned legal pad)

My favorite blogs

IMI’s blog, of course

My media mix:

Constant Contact and Twitter are go-tos for the association with which I work

What I’m reading:

Transformational Governance and The History of Martha’s Vineyard

Who to follow on Twitter/Facebook/Instagram:

Business associates, association members, family and friends

What I do when not at work:

Work out at the local fitness center, putter in my flower gardens, take long walks, connect with family and friends

If I weren’t in association management, I’d:

Be a singer in a rock band

Favorite quote:

Just because you can, doesn’t mean you should

For more about Stevie, don’t forget to check out her full bio on the IMI website!

Want to know more about association management? Contact us info@imiae.com to find out more about what IMI Association Executives can do for your organization.

5 Tips to Avoid Being an Email Offender

Image Credit: Canva
Image Credit: Canva

By Whitney Thweatt, Account Manager

With so many emails flooding our inboxes each day, it’s important to follow some email etiquette to keep our communications meaningful for the reader. Before you hit “send” next, check out this list of 5 Tips to Avoid Being an Email Offender.

1.) Acknowledge receipt. If you were having a conversation with someone and they handed you a report along with an assignment, would you say “I’ll take care of this” or “I’ll review and let you know if I have questions” or a similar response? Practice this same conversation with email. Acknowledge receipt so the sender knows the email has been received and read. If the email requires follow-up before you can provide an answer, indicate such. An exception to this is if the sender includes “No Reply Necessary.”

2.) Respond to the entire email. Have you ever sent an email that included multiple questions, only to receive a response stating “yes”? If an email asks several questions, be sure to respond to each one.

3. ) Monitor your use of reply all. Do not use reply all when only the sender needs your response, but only if all recipients would benefit from the response. Avoid generic responses such as “thanks” or “me too” via reply all.

4.) Get to the point. Keep emails brief and to the point. State the purpose of the email within the first two sentences. Consider using bulleted lists instead of lengthy text.

5.) Use a clear subject line. Make your email stand out in the clutter by including a subject line that gets to the point. Ensure that the subject line matches the subject.

For a fun look into the “culture” of email, click here to watch “Email in Real Life.”

What are the common email offenses you see? Share in the comments below!

Want to know more about association management? Contact us info@imiae.com to find out more about what IMI Association Executives can do for your organization.

3 Ways to Avoid Convention Staff Burnout – Pre-Conference

Image Credit: Canva
Image Credit: Canva

By Jessica Garrett, Conference Manager

Burnout: It happens to all of us. The longer hours put in before the conference lead up to even longer hours on-site. Multiple site visits mean not sleeping in your own bed along with changes in your eating habits and generally being off of your schedule. All of these together can quickly add up to staff burnout. With burnout, you become more than just physically exhausted; it leaves you emotionally and mentally drained as well. But burnout doesn’t have to be a fact of life for convention staff. With careful planning and mindful preparation you can work towards a smoother, better conference season.

3 Ways to Avoid Burnout – Pre-Conference

Plan ahead and get tasks done early. Of course, there are always going to be things that cannot be done until the week or two weeks before the conference. For everything else, get it done as early as possible so you are not bogged down with additional tasks the week before. Track tasks in a spreadsheet or use a program like Basecamp to help keep projects moving well in advance of deadlines.

Catch up on your sleep and stick to your nutrition habits as closely as possible. If you know you’re going to need to stay later at the office, plan ahead and bring extra snacks or dinner to heat in the microwave. No one particularly likes to eat multiple meals at the office in one day but it’s better than fast food at 9 pm on your way home. Try to go to bed at your normal time when at all possible. You may get a little behind on your favorite TV show, but just know there’s a DVR/Hulu/Netflix binge in your near future.

Get your personal affairs in order the week before. Pick your outfits and start packing for the conference in advance. You don’t want to stay up late packing and frantically doing laundry the night before your trip! Catch up on laundry before you leave so you are not coming home to chaos. If you are the main cook in your household, stock your freezer with pre-made, ready-made foods so you’re not stressed or hearing complaints while you’re gone.

Stay tuned for more tips on avoiding conference burnout!

What are your tips for avoiding burnout in the weeks leading up to an event? Let us know if the comments below.

Want to know more about association management? Contact us info@imiae.com to find out more about what IMI Association Executives can do for your organization.

5 Must-Pack Items for Conferences

Image Credit: By Israel Sundseth

By Valerie Sprague, AMS Manager

When attending a conference, there are a few must-have items that are essential for a smooth and successful trip. From staying connected to looking out for your own personal comfort, here are some items you don’t want to leave home without.

  1. Devices and  chargers. Don’t forget those all-important devices (think laptop, cell phone, tablet, etc.); and also remember to pack those chargers for your numerous devices you will be using at a conference. A laptop left at your office or the cell phone charger still plugged into your wall at home could turn into a big conference fail!
  2. Something warm to wear. Meeting rooms and conference centers can run cold. It’s always best to be prepared with a warmer item, such as a sweater, that you can easily carry around with you and throw on should the temperatures drop in the meeting room.
  3. Comfortable shoes. Generally, conferences will involve a lot of walking or time spent on your feet. Be it walking through airports, socializing at a network event, traveling between meeting rooms at a venue or walking an exhibit hall – you will likely be on your feet a lot! So keep this in mind when packing shoes. Also, remember, it’s probably not a good idea to try out a brand new pair of shoes at a conference but, if you must, pack some adhesive bandages too.
  4. Business cards. You’ll probably want to have business cards on you when meeting new contacts, so make sure these get packed as an essential item. You never know who you will meet and it’s a great way to stay in contact even after the event.
  5. Travel bag. Don’t forget a lightweight travel bag, tote bag or backpack to carry all of the above! This will make it easy to have everything on you and stay organized when actually attending the big event.

Being prepared with these crucial items will help ensure you are prepared for your next conference experience!

Want to know more about association management? Contact us info@imiae.com to find out more about what IMI Association Executives can do for your organization.

Roundup! Our Top 10 Lists

Image Credit: Canva
Image Credit: Canva

By Rachel Owen, Communications Manager

I love a good “list post.” You’ve probably seen them everywhere: Top 10 Ways to Simplify Your Life Before Breakfast, 5 Ways to Be a Superhero Every Day, or 7 Movies You Didn’t Know Are Based on a True Story. List posts get you to the information you need without a lot of fuss and then get you on to the rest of your day.

In honor of this perennial favorite, we present to you a roundup of the top list posts from the IMI blog!

Top 10 List Posts for Associations

  1. Top Speakers & Sessions at ASAE

Our team shares the sessions we just can’t stop talking about.

  1. 5 Ways to Save a Bad Day

If your Tuesday feels like Monday 2.0, this post is for you.

  1. 5 Steps to an Awesome Onboarding Experience

Help the new employee or volunteer acclimate quickly with these tips.

  1. Top 10 Excel Tips and Shortcuts for Associations

Whether you love Excel or love to hate it, these tips will make your day easier.

  1. Top Tech Tools for Associations

Here’s what our team is raving about right now.

  1. 21 Tips for Better Board Meetings

What happens when 10 executive directors brainstorm a better board meeting? You get this post.

  1. 9 Tips to Recruit and Retain Volunteers

How to bring in those volunteers and then keep them engaged.

  1. 20 Key Takeaways from the Book: “The Will to Govern Well”

We love a good book!

  1. 3 Things I Learned About Membership

Lessons from one year in membership services.

  1. 7 Evergreen Ideas to Engage Volunteers

This is our very first post on the IMI blog and it’s worth repeating!

Do you like list posts or do you prefer a traditional blog post? Share with us your favorites in the comments below!

Want to know more about association management? Contact us info@imiae.com to find out more about what IMI Association Executives can do for your organization.